A day in the life of…a Support Services Coordinator

Kathryn Huntley

The Leukaemia Foundation of Queensland’s Support Services Coordinators provide support and information for blood cancer patients and carers.

They offer emotional support to patients with a blood cancer diagnosis, run information seminars, assist patients with Centrelink claims, and help with transport and finances – plus much more, as you’ll find out below!

Kathryn Huntley is a Support Services Coordinator who has worked with us for almost nine years. She takes us through how she is working to beat blood cancer.



I arrive at our ESA Village after dropping the kids at school. We have office space at all of our accommodation villages and, at the moment, 13 staff members work from the ESA office.


930am clock


After responding to any emails that have come through overnight, I catch up with our Communications Officer. In addition to supporting patients, I’m also a project officer for Support Services so I often work on things like planning our seminar program, or the Support Services section on the website. We’ve just launched a new website so we do a quick review to make sure all of the changes to the blood cancer information pages have been carried across (check them out – it should be much easier to find what you need!).


11am clock


I help out one of our Regional Event Coordinators (there are nine spread out across Queensland) with a statistic she needs for a report for her local area. She’s after the number of accommodation nights we provided to people from the Bundaberg region last year (4,285, if you’re curious).


1130am clock


I spend some time mapping out timeslots for our seminar program next year. We run seminars and webinars for a variety of cancers and diseases (lymphoma, myeloma, leukaemia, MDS to name a few), as well as sessions specifically for carers or those who have been bereaved. Keep an eye on our calendar in the new year to see events as they are finalised!


2pm clock


I meet with our Director of Support Services and our Database Officer. We’re looking at implementing a brand new database system next year, so a lot of work needs to go into deciding what solution will best securely manage all of the different functions of the Foundation – support, fundraising, and communications.


3pm clock


I take a call that has come through via our 1800 620 420 phone number. The caller has just been diagnosed and is understandably trying to get a handle on the impact this will have on their life, so I offer them some strategies on adjusting to change. We also talk about what practical and financial help may be available to them if they need it – both through the Foundation, as well as broader community organisations.


330pm clock


I’m travelling to Toowoomba tomorrow to meet patients, so I spend some time planning out my day and catching up on who I need to see. I try to get to the St Andrew’s and the Toowoomba Base hospital once a fortnight to check in on several of their blood cancer and disorder patients from Toowoomba and the surrounding regions. I sometimes visit patients in their home, too.I might help them with filling out some forms, give them some information about their diagnosis, or tell them about any upcoming support programs they might be interested in. I may also give them information on local support available or, sometimes, we just have a cuppa and a chat!


5pm clock


Time to head home! I pack up a few of our brochures and booklets to take with me to Toowoomba.


Share this page